Refund Policy

When you can get your money back, and how to ask.

1. Before your codes are delivered

You can cancel an order at any time until its codes have been delivered, and we will refund you in full.

If we can't deliver a code you have paid for, or we decline your order, we refund you in full without you having to ask.

2. Faulty codes

If a code doesn't work when you first try to redeem it in the country stated, for example it is rejected as invalid or already used, we will check it with our supplier and replace it. If a replacement isn't possible, or doesn't fix the problem within a reasonable time, we will refund you. Your rights here come from the Consumer Rights Act 2015, as section 8 of our Terms of Service explains.

3. Payment mistakes

If you were charged twice for the same order, or charged more than the price shown at checkout, we refund the difference.

4. When we can't give a refund

Once a code that works has been delivered, you can't cancel it or return it for a refund, because it can be used straight away. At checkout you agree to immediate delivery and acknowledge that you lose your right to cancel once your codes are delivered.

This includes codes bought for the wrong country, codes bought by mistake, and codes that someone else redeemed after you shared them, including as a result of a scam.

5. How to ask for a refund

Refunds go back to the payment method you used. We make them within 14 days of agreeing that you are entitled to one; your bank may take a few more days to show it.

6. Your legal rights

This policy doesn't affect your legal rights as a consumer.